Refund policy
Refund & Return Policy
Every Deadly Quiet print is custom-made to order using archival-quality materials and high-resolution production — created specifically for you. Because of this, we're unable to accept returns or offer refunds for change of mind, incorrect size selection, or personal preference.
That said, we stand fully behind the quality of every print we ship. If something goes wrong in production or transit, we'll make it right.
We'll replace or refund any print that:
- Arrives damaged from shipping (creased, torn, or otherwise damaged in transit)
- Contains a production defect (visible banding, streaking, or color inaccuracy)
- Is the incorrect item
To submit a claim, please contact us within 30 days of delivery with:
- Your order number
- A brief description of the issue
- Clear photos of the full print, the specific defect or damage, and the original packaging including the shipping label
Once we've reviewed your photos and confirmed the issue, we'll arrange a free replacement or, if that's not possible, a full refund. In some cases we may ask that the item be returned — if so, we'll provide instructions and a prepaid return label where applicable.
We want every piece to arrive exactly as it should. If it doesn't, we're here to help.