We want you to be perfectly happy with your Deadly Quiet prints! Returns are accepted in cases of damage during shipping. Deadly Quiet is printed at museum quality by an exceptionally high-end printer and personally and carefully shipped by our studio staff. If you receive a damaged print, please contact us directly (firstname.lastname@example.org) before returning it.
If you return your print without contacting us (email@example.com) first, we may be unable to assist you with a replacement or refund.
If you need to report a damaged shipment, please contact us within two (2) weeks of receipt. Please provide photos of the Product received with the damaged area clearly visible. Please also include a photo of the packing slip. We will review the problem and if the damage occurred in shipping, we will issue a replacement or a refund. Replacement/return requests will be reviewed only if (a) there is a damaged or missing print where our shipper is at fault and (b) we receive your complaint within 14 days from the day the print was delivered or within 14 days after the estimated delivery date, if the print is missing.
Please ensure that you provide your complete shipping address. If you provide an address that is considered insufficient by the courier, the shipment will be returned to our studios, and you will be required to pay the reshipment fee once an updated address has been confirmed. Be extra careful with apartment numbers and zip codes! Don’t leave them out and double check the digits. You can use a simple tool like the USPS ZIP code lookup to make sure that the city in the address matches the zip code.
We track all shipments. If our carrier tracking indicates that your print was delivered, it is your responsibility to file any claim with a carrier for a lost shipment. In such cases we will not make any refunds and will not resend the print.
Please contact us directly (firstname.lastname@example.org) before returning any damaged prints or if you have any questions. You can also reach us via the form below: